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UX Design Manager

dukeenergy.jpg

Duke Energy

Overview:

As UX Manager you'll lead a team of talented UX Designers, working closely with product teams to create useful, usable, accessible and delightful customer experiences. You should be an experienced designer with a deep portfolio of work, the ability to think big picture and a talent for elevating and empowering the people on your team to make them better Designers.

Responsibilities & Duties:

Feedback & coaching

  • Lead design reviews and workshops

  • Review design deliverables for quality, consistency and technical feasibility

  • Recruit and cultivate talent to grow the team and expand their capabilities

  • Help designers on your team develop and expand their skills to progress in their career journeys

 

Collaboration

  • Collaborate closely with key partners in product management and engineering

  • Partner with developers to perfect digital experiences

  • Communicate with influence using your savvy communication and presentation skills

  • Leverage and contribute to the design system, collaborating with the design system team to refine and expand the system's capabilities

 

Product strategy

  • Understand the customer deeply, using all available data including analytics, operational data, voice of customer and usability research

  • Support Product Owners with insights from research and creating product roadmaps

  • Develop a UX vision that supports the Product vision and aligns with the Business strategy

  • Advocate for the role of user experience, design and research in making more data-driven decisions

  • Understand the product and platforms, working within the constraints and norms and maximizing the potential of the technology

 

Process

  • Align design processes of your team with the development processes of the product teams they support, making Design harmonize with Agile

  • Manage team assignments and ensure the team meets commitments and delivers high quality work

 

Design talent

  • Have a keen eye for design quality with a talent for bringing out the best in others' ideas

  • Have deep experience working as a designer and a quality portfolio to demonstrate it

  • Get hands-on with research and design using your expertise in the modern design and research toolset

 

Basic/Required Qualifications:

  • Bachelors’ degree in Graphic Design or Information Technology and seven (7) or more years related work experience; OR a High School/GED and eleven (11) or more years of related work experience in lieu of a degree

  • Experience leading a function or team

  • Experience working with Agile teams

  • Experience with modern Design toolset

  • Deep knowledge of Accessibility standards and implementation techniques

  • Experience with UX research techniques and methodologies

 

Desired Qualifications:

  • Expert in wireframing and prototyping tools and techniques and/or front end development technologies and techniques.

  • Expert in user interface design patterns and/or coding practices.

  • Familiarity with user research methodologies including usability testing, card sorting, web analytics, field studies and heuristic analysis

  • Ability to collaborate effectively and communicate with influence in large cross-functional project teams.

  • Ability to work within, contribute to and author design systems and style guides.

  • Portfolio of work

  • Experience leading a function or team.

  • Strong visual, verbal and social skills

  • A great portfolio that demonstrates your talent and experience