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Principal UX Researcher


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Truist is on the verge of a big move—a move that aims to alter the course of banking as we know it. And to do that we need talent. Lots of it. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, let’s talk.


As a member of the Inclusive Design Team, you will conduct quality assurance accessibility testing for enterprise digital properties using a combination of automated tools and manual testing (including testing with assistive technologies) to evaluate the level of conformance to the Web Content Accessibility Guidelines (WCAG) and other applicable standards and regulatory requirements.

What You'll Do: 

  • Serve as a highly visible leader of the UX Research team, and a senior liaison for Research to a particular Line of Business or initiative. Oversee and coordinate all research efforts related to that Line of Business or initiative.

  • Plan, conduct, analyze, and report research as needed at an expert level. Generate advanced insights that influence product strategy, feature design, and prioritization.

  • Provide authoritative subject matter expertise on an area or set of areas of particular focus, such as a set of methodologies or area of user psychology.

  • Work with fellow researchers, Product teams, and other partners to devise sound research strategies, timelines, and goals for a dedicated Line of Business. Provide ongoing management of these efforts.

  • Evangelize and promote user research to senior leaders in the dedicated Line of Business. Educate leadership on the value of research, its best practices, and how to be critical consumers of user research.

  • Partner with other Research leaders to set the standards for research strategy, methods, and reporting.

  • Possible occasional travel ( < 10%).

What You Bring

  • Exceptional track record of conducting research for large scale, complex projects and delivering transformative insights. 

  • Scholarship, recognition, or other demonstration of authoritative subject matter expertise in a relevant topic of particular focus, such as a methodology, domain of inquiry, or area of psychology. 

  • Proven experience representing and evangelizing user research to business partners and senior leaders. 

  • Expert command over a wide range of qualitative and quantitative methods. 

  • Expertise in study design principles. 

  • Excellent communication, presentation, and collaboration skills. 

  • MS degree or higher in Psychology, HCI, Human Factors, or other related social science or research discipline. 

  • 10+ years experience in applied product/design research.


What Will Make You Stand Out

  • PhD in Psychology, Sociology, UX, HCI, Human Factors, or related research field strongly preferred. 

  •  Cognitive psychology background, particularly in behavioral economics.

  • Proficiency in descriptive and inferential statistics for social sciences.

  • Experience using a remote usability platforms such as UserZoom, UserTesting.com or others.

  • Experience with rigorous ethnographic methods.

  • Experience in the financial services industry.

At Truist, standing for better means including everyone. The financial movement we’re building is for all people, and so is our workplace. We know from experience that bringing together different ideas, perspectives, and backgrounds creates a more dynamic and creative work environment that delivers better results. So bring us your distinctive experience, your unique heritage and point of view. It’s in our differences that we will find the power to keep pushing the boundaries of banking. 

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