Overview:

 

Public Affairs, Communications and Brand Management 

Public Affairs brings together teams responsible for engaging with the company’s stakeholders. This organization exists to support, strengthen and protect Wells Fargo’s reputation by building trust, brand reputation, and positive business results.  This includes advocating for Wells Fargo’s business priorities, executing an enterprise brand strategy and enhancing the company’s social impact and sustainability through the work we do.  Teams within Public Affairs include: Communications & Brand Management, Government Relations & Public Policy, Social Impact & Sustainability, and Strategy & Transformation.

 

Corporate Communications manages strategic internal, external, and executive communications for Wells Fargo. The team delivers world-class communications counsel and content to stakeholders in ways that builds trust while protecting and enhancing the company’s reputation and culture.

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Enterprise Channels and Digital Experience

Our talented team of communication and digital professionals supports the Teamworks employee portal and related utilities, internal social, news and content site hosting, UX design services, implementation, and content publishing for Corporate Communications.

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The Position

This leader will report the Communications’ head of Enterprise Channels and Digital Experience and lead a team of product strategists and digital product owners supporting a portfolio of enterprise channels and services, including the Wells Fargo employee portal (corporate home page and related utilities including: the employee directory, profiles, search, notifications, and news), internal social, SharePoint publishing sites (news and content), team site hosting, and related mobile applications.

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What You Will be Responsible For:

• Product strategy - define the business direction, digital experience, and 3-5 year roadmap for each product or service

• Providing subject matter expertise and deep knowledge of industry trends on various aspects of portal, digital experience, and collaboration solutions

• Conduct general research, and perform analysis by partnering with stakeholders and SMEs to understand the business need, problem, and/or improvement opportunity to formulate appropriate solutions

• Deliver clear and concise requirements and user stories for new and changing products and functionality that meet business needs and enables solution development, testing, and successful deployment

• Execution - partner with technology to align and deliver on strategic business priorities, including non-negotiable technology, risk, and compliance requirements

• Establish and foster relationships with key stakeholders across the company to understand the key business goals and objectives that influence our strategy

• Partner with other platform and application owners (across HR, Technology, Communications, etc.) to deliver an integrated employee experience that enables our employees to thrive

• Partner with UX design teams to deliver user-centered interactions that are Brand compliant, inclusive and accessible by all, and aligned with our experiential standards and strategy

• Establish consistent rules, standards, and appropriate use of service(s) across the portfolio

• Partner with the Service Operations team to ensure enterprise products and channels are operationalized and supported on behalf of our users and aligned with platform standards and guidelines.  Coordinate verification testing, change management support, and configuration updates for each release

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As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will: 

• Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them

• Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks

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Required Qualifications

• 8+ years of leadership experience

• 8+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

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Other Desired Qualifications

• Digital product development experience in an Agile environment

• Employee Portal, enterprise services, and/or integration and collaboration experience

• Proven track record of developing and delivering innovative and successful Digital product development strategies

• A highly effective, consultative leader with an undisputed executive presence and personal credibility as a result of demonstrated integrity, business management experience, marketing and business acumen, and effective decision-making and problem-solving skills

• Strong collaborative management style, with an execution- and results-oriented focus

• Relentless focus on the end-user and on taking an enterprise view toward the employee experience 

• Highly developed ability to prioritize across multiple customer, business, and capability needs

• Strong people leader, effective at hiring, mentoring, developing, engaging and retaining a world-class team

• Strategic business partner capable of balancing the need for innovation and change with regulatory realities, internal need to manage risk and cultural readiness for change

• Capitalizes on external knowledge and changes in order to deliver effective strategies and spark innovation in order to drive strong business results

• Generates credibility, respect and consensus through strategic vision and outstanding verbal, written, and interpersonal communication skills.  Has the ability to present and discuss information in a way that persuades, educates and enhances understanding at all levels

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Other Desired Qualifications

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

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Relevant military experience is considered for veterans and transitioning service men and women.

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Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation