IXDA Job Board

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Senior Service Designer 

Truist

Overview:

Truist is on the verge of a big move—a move that aims to alter the course of banking as we know it. And to do that we need talent. Lots of it. Our rapidly growing team of designers and researchers is looking for the best people to join our cause. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, let’s talk.

 

As a member of the Inclusive Design Team, you will conduct quality assurance accessibility testing for enterprise digital properties using a combination of automated tools and manual testing (including testing with assistive technologies) to evaluate the level of conformance to the Web Content Accessibility Guidelines (WCAG) and other applicable standards and regulatory requirements.

What You'll Do: 

  • Leads holistic service design activities within a strategic client journey leveraging a variety of human-centered design methods and frameworks

  • Communicates, evangelizes, and demonstrates a human-centered design process

  • Facilitates ideation workshops with cross-functional internal teams

  • Helps define service design best practices for Truist

  • Co-produces deliverables such as qualitative research reports, customer and employee journey maps, process flows, concepts, service blueprints and prototypes

  • Seeks out, aggregates, and conducts qualitative customer and employee research/insights in partnership with researchers

What You Bring

  • Minimum 3 years experience applying service design activities across all phases of development of digital and physical solutions

  • Capable of visualizing patterns, complex systems, flows, and interactions • High comfort level in working within a self-directed culture and navigating ambiguity

  • Make beautiful, elegant, and inventive solutions, drawing on strong verbal and visual presentation skills

  • Fluent in a variety of design software and tools such as Adobe Creative Suite • Experience interacting with creative teams, business owners and technical teams

  • Familiarity with engineering / development processes, particularly Agile

  • Creative storytelling abilities -- the ability to make an audience think and feel things they’ve wouldn’t have otherwise.

  • Passion -- A strong passion for improving people's lives through design. 

At Truist, standing for better means including everyone. The financial movement we’re building is for all people, and so is our workplace. We know from experience that bringing together different ideas, perspectives, and backgrounds creates a more dynamic and creative work environment that delivers better results. So bring us your distinctive experience, your unique heritage and point of view. It’s in our differences that we will find the power to keep pushing the boundaries of banking. 

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