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UX Architech

Wells Fargo

Overview:

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Product Design Architect partners with Research, Product, Engineering, Marketing, and Data Analytics to ensure our most important product design initiatives are grounded in an overarching experience strategy with a clear line of sight to customer and business outcomes.  The Architect is the lead user experience expert in charge of creating the blueprint for end-to-end customer experiences related to a core area of activity in the organization (e.g, Payments; Loans; Consumer Deposits and Credit Cards). 

The UX Architect works with these partners to translate this blueprint into tangible, memorable experiences that align with the organization’s strategy, and that aim to achieve its mid-to-long term goals. The UX architect leads, facilitates, guides and mentors teams to be more customer-centric, experimental, holistic, and to constantly challenge themselves to deliver outstanding new experiences.

The UX Architect is a leader within an Experience Team, working closely with the design executive for that Experience Team in developing the strategy and direction. They will be expected to lead initiatives which bring together senior stakeholders to drive collaboration, understanding and decision making.  This role does not have direct reports but will be expected to lead multidisciplinary teams in a variety of design initiatives from customer insights development to prototyping new digital experiences.

Who You Are:

  • You’re a broad-minded design leader with proven success delivering great experiences that cross mobile, web, and beyond. You are expert at Product Design and Product Strategy, strong in adjacent practices such as Information Architecture, Content Strategy/UX Writing, User Research and Prototyping.

  • You prefer working in the fuzzy ambiguity of ‘Big Picture’ strategic challenges, and partner with executives on crucial initiatives that touch many teams. You wield methods and tools, including journey/service mapping, storytelling, product design and information architecture, and facilitation to tame such complexity and emerge with elegant solutions.

  • You bring cross-functional teams together through a facilitative leadership style. 

  • You spend considerable time not just solving problems, but framing them to ensure teams are focused specifically on what’s worth doing, and are delivering in a coordinated fashion, tying them together in service of the larger end-to-end experience.

What You Will be Responsible For:

  • Partnering with an Experience Team design executive to develop and oversee the strategic direction and creative output of the product experiences in their area.

  • Developing the blueprint for the end-to-end experience within an Experience Team, not just for the current moment, but up to 5 years from now. Working across Value Streams, and partnering with Principal Designers (the Value Stream design leaders), to bridge their efforts to deliver on this complete experience.

  • Drive innovation and customer value through close partnership with leadership across product management, delivery, development, UX research, business analysis, and legal/compliance. Specifically, partner with director-level strategists, product architects, and software architects in the creation of the vision and the plans for realizing it.

  • Create alignment on customer and business goals, developing a program of work to achieve those goals, and focusing efforts of the team on what really matters. Orchestrate and coordinate across teams, facilitating tough tradeoffs across Value Streams to ensure the creation of a coherent experience.

  • You will practice facilitative leadership to enable smooth and productive collaboration with product development peers, executives, and other key stakeholders, driving towards solutions that incorporate a wide range of inputs, and resulting in others learning from you and inspiring others to want to work with you.

  • Responsible for the UX vision and roadmap spanning multiple funding cycles. Work with multiple high-level stakeholders to prioritize and plan work based on customer and business KPIs.
    Develop and articulate the methods and approaches for framing and solving design problems.
    Oversee and mentor in the creation of common design deliverables including: Research Insights,

  • Flows, Wireframes, Design Specifications, Prototypes and Content Decks.
    Lead in the creation of strategic design deliverables, including: research insights, strategy decks, customer journeys, visions of future experiences, experience architectures.

  • Being recognized as an expert in the digital technology industry. May represent the Enterprise externally as a leading digital expert in the financial industry and/or councils and associations.

Qualifications

  • 12+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting
     

Salary Information
Min: $115,500 Mid: $165,000 - NC-Charlotte

Min: $138,600 Mid: $198,000 - CA-SF-Financial District

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